1. Who we are
BitScale.Software ("BitScale", "we", "us") is a software development company that builds custom and enterprise software for businesses. This policy applies to our website and to the communication we have with prospective and existing clients.
2. Information we collect
We only collect the information we need to respond to you and deliver our services:
- Information you give us – your name, email address, company name and any details you share when you book a consultation, email us or send us project documents.
- Meeting bookings – when you schedule a call through our booking widget, the booking is processed by Calendly, which collects the details you enter in their form.
- Technical information – basic data your browser sends automatically, such as IP address, browser type and pages visited, which may be recorded in server logs by our hosting provider.
3. How we use your information
- To respond to your enquiries and schedule consultation calls
- To prepare proposals, quotes and contracts
- To deliver, support and invoice the services we provide
- To keep our website secure and working properly
- To meet our legal, accounting and tax obligations
We do not sell your personal information, and we do not use it for automated decision-making.
4. Legal basis for processing
Where the EU General Data Protection Regulation (GDPR) applies, we process personal data on the basis of: steps taken at your request before entering into a contract; performance of a contract; our legitimate interest in running and securing our business; compliance with legal obligations; and, where required, your consent.
5. Third-party services
We rely on a small number of trusted providers to operate our business, including:
- Calendly – consultation booking. Their use of your data is governed by the Calendly Privacy Notice.
- Hosting and email providers – to serve this website and handle our correspondence.
These providers only process data on our behalf or under their own privacy terms, and only as far as needed to provide their service.
6. Cookies
Our website does not use advertising or tracking cookies. Embedded third-party services, such as the Calendly booking widget, may set their own cookies that are necessary for them to work. You can block or delete cookies in your browser settings.
7. How long we keep your data
We keep enquiry and booking information for as long as needed to follow up on your request, and client records for the duration of our work together plus any period required by law (for example, for accounting purposes). After that, we delete or anonymise the data.
8. Security
We use appropriate technical and organisational measures to protect your information, including encrypted connections, access controls and working with reputable providers. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your data.
9. International transfers
Some of our providers may process data outside your country, including outside the European Economic Area. Where this happens, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.
10. Your rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you
- Ask us to correct or delete your data
- Object to or restrict how we process your data
- Receive your data in a portable format
- Withdraw consent at any time, where processing is based on consent
- Lodge a complaint with your local data protection authority
To exercise any of these rights, and we will respond within the time required by applicable law.
11. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page shows when it was last changed.
12. Contact
If you have any questions about this policy or how we handle your data, please .